Terms of Use

Important information

The document is to be reviewed annually and updated.

1.0 Introduction

1.1  The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products and services (each a “Service” or, two or more, the “Services”) from the Site. By ordering any Services from our Site you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Trading Terms by selecting the print option from the “File” menu of your browser.

1.2  In the event that the Site contains separate terms of trading linked to via the Site homepage, in the case of conflict between those terms of trading and these Trading Terms the terms of trading shall prevail over these Trading Terms.

1.3  We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.

2.0 Ordering

2.1  You may place an order to purchase a Service advertised for sale on our Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Place Order” or “Proceed to PayPal” buttons on the checkout page.

2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

2.3 After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Acceptance of your order and the formation of the contract between us will take place when we send you an email confirming that the products you have ordered are being dispatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and Returns).

2.4 If your order includes Service(s) which are not available from stock, we will contact you by email or by telephone to ask you how you wish to proceed. You will have the option to wait until the Service(s) are available from stock, amend or cancel your order.

3.0 Prices and payment

3.1  The prices of Services advertised for sale on our Site are as set out on our Site. All prices are in pounds (£) sterling, inclusive of VAT, and eclusive shipping charges. Shipping charges will be added to the total amount due prior to the point of checkout.

3.2  Prices may change at any time prior to (but not after) acceptance of your order.

3.3  We cannot accept your order until you have paid for it in full.

3.4  In the unlikely event that the price of an item has been incorrectly advertised on our Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. We will not be obliged to supply Services at the incorrect price.

4.0 Delivery/ Shipping

4.1  Subject to availability, we will use all reasonable endeavours to deliver the Services you have ordered as soon as possible after your order is accepted by us.

4.2  We will deliver directly to the address specified in your order.

4.3  The precise timing of a delivery cannot be specified. Certain deliveries may require a signature to confirm receipt.

4.4  Once delivered, the Services ordered will become your property and your responsibility and, except in relation to Services that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

5.0 Cancellations and returns

5.1  Unless one of the exceptions listed in Clause 5.4, below applies, you may cancel your order (or any part of it) without giving any reason at any point prior to the day of delivery.

5.2  To meet the cancellation requirements, it is sufficient for you to send your communication concerning your intention to cancel your order by email or contact us by telephone.

5.3  If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. Alternatively, you may ask us to substitute a Service, rather than provide you with a refund, but we can only do that if the Service you wish to substitute is of equivalent value to the order you are cancelling.

  • You may not cancel your order if you have taken delivery of the services, unless such Services were damaged or faulty when delivered to you or have been incorrectly delivered.

5.5  Our policy on cancellations and returns does not affect your statutory legal rights.

6.0 Faulty Services

6.1 If any Service you purchase is damaged or faulty when delivered to you we may offer an exchange or return as appropriate subject to an inspection by Gael Woodfuel, in accordance with your legal rights. If you believe a Service is faulty, you should notify us to arrange for the return or exchange of the Service(s) within 24 hours of delivery.

6.2 Should the services become damaged as a result of being exposed to the elements whilst in your possession, we will not be able to offer a refund or exchange.

6.3 Our policy on faulty Services does not affect your statutory legal rights.

7.0 Service Information

7.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our Services in the images that appear on our Site. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the Service(s) upon delivery.

7.2 Any information on our Site regarding sizing of Services is included as a guide only. If you are in any doubt as to the size of any Service you require, we recommend that you contact us prior to placing an order.

8.0 Security

8.1 Please refer to our Privacy policy for details.

8.2 If you have any additional queries about security, please contact us.

9.0 Our liability

9.1  We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

9.2 You are responsible for the use you make of the Service(s) you order. To the extent not prohibited by law, we accept no liability for any loss or damage which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, business interruption, loss of business or opportunity and other similar losses).

9.3 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.

10.0 Personal Data

10.1 We will only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

11.0 General

11.1 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.

11.2 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.

11.3 You and we agree that Scottish law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the Scottish courts. We are required by law to inform you that purchases can be concluded in Scotland only and that no public filing requirements apply.

11.4 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

11.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Trading Terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

12.0 How to contact us

12.1 Please feel free to contact us using the details set out on our Site.

 

Get in touch

To get in touch with us please use the contact form or the following details.

Post: Gael Woodfuel, Scotsburn Farm, Invergordon, Ross-shire, IV18 0PE

Telephone: 01349 204 154

Email: info@gaelwoodfuel.co.uk

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